Job Title: Data Reporting Specialist

 

Summary

Responsible for supporting business reporting processes using modern, collaborative business reporting software, tools, and packages and assisting system users. This position will also provide external user training of vendor and company developed systems and software, supporting reporting and other applications. 

 

Required Education and Experience

  • Bachelor’s Degree or a combination of education and experience that would enable performance of the full scope of the position
  • Proficiency with Excel
  • Proficiency with Internet browsers (Internet Explorer 8, 9 & 10, Firefox, Chrome), Microsoft Office applications and Adobe Pro
  • Ability to maneuver through multiple systems within a Windows type environment
  • Strong mathematics proficiency
  • Must be able to work effectively under pressure in a fast-paced environment
  • Driven, detail and goal-oriented, focused on success

Preferred Education and Experience

  • Quality assurance
  • 1 or more years’ experience in a business or analytical environment
  • Experience with analytical software
  • Knowledge of relevant call tracking applications
  • Typing speed of 35 WPM or higher
  • Intermediate to advanced Microsoft Excel skills
  • Automotive experience

 

Position Type/Expected Hours of Work

  • Full-time position
  • Schedule flexibility may occasionally be allowed if pre-planned and approved
  • Must be willing and can work additional hours during peak business needs and occasional weekend hours, as requested

 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

  • Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
  • Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings as required
  • Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
  • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
  • Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
  • Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly

Essential Functions

  • Utilize Ticket Tracking system to address and track requests
  • Monitor completion of tickets and ticket resolution within appropriate time frames and deadlines
  • Listen to business users’ information needs and translate into practical reporting plans
  • Comprehend and apply the meaning and significance of information in a business context
  • Coordinate and manage projects (multi-task, update schedules, coordinate plans)
  • Use a variety of computer programs or systems
  • Track and analyze business metrics
  • Apply appropriate analytical techniques
  • Design charts and tables for business users
  • Prepare status and activity reports of current project and tasks
  • Identify and escalate situations requiring urgent attention and redirect problems to appropriate resource
  • Provide timely feedback to the company regarding service failures or consumer concerns
  • Build, strengthen and maintain positive business relationships by establishing rapport with consumers and clients (agents, dealers and internal personnel)
  • Ensure customer service satisfaction both internally and externally
  • Work independently and organize workflow to meet changing priorities and deadlines
  • Work collaboratively, problem solve, make recommendations and implement process improvements
  • Accept additional tasks, duties and/or direction from management as required
  • Project a professional image in all settings
  • Perform special projects and other related duties as assigned

The duties listed above are not designed to cover or contain a comprehensive listing; they are intended only as illustrations of the various types of work that may be performed. The omission of specific duties, responsibilities and activities does not exclude them from the position; as they may change at any time with or without notice.

Contact Us

PO Box 768
Warrenville, IL 60555
(800) 579-2233 - Phone

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